Effective October 1, 2026
Refund policy
Zenith includes a seven-day free Pro trial so buyers can evaluate the customization features before purchasing.
Fourteen-day request period
You may request a refund within 14 calendar days of purchase. Send the request from the email used at checkout and include the Paddle transaction or invoice number shown on the receipt.
Exceptions
A refund may be declined where there is substantial continued use, license sharing, access-control abuse, or chargeback fraud, except where applicable law provides stronger rights.
Processing
Paddle processes approved refunds to the original payment method. Bank or payment-provider processing times may apply after approval. A completed full refund or chargeback disables the related Zenith Pro licence.
Request a refund
Email Flotr Agency at [email protected] or use the contact page. This policy does not limit rights that cannot legally be excluded.